GENERAL TERMS AND CONDITIONS OF SALES

1 - Participation in the activity

2 - Supervision and safety

3 - Supervision of minors

4 - Insurance

5 - Equipment

6 - Loss/breakage/theft of belongings

7 - Meeting times/delays/routes

8 - Registration procedures

9 - Cancellations

10 - Prices and payment methods

11 - Audiovisual property and image rights

12 - Alcohol and drugs

13 - Good humor

1. Participation in the Activity

For all proposed activities, participants must:

• Be able to swim, immerse themselves, and not be afraid of water.

• Be capable of walking on varied, steep, and slippery terrain for several hours.

• Be in good health and have no medical contraindications for practicing water sports and outdoor activities.

• Declare any medical history or health issues to the guide before the activity begins. The guide will be the sole judge of each participant's suitability for the activity.

• Not overestimate their physical abilities.

Participants must be aware of the inherent risks associated with these activities and accept them knowingly. For group bookings, the person making the reservation is responsible for ensuring that all participants are informed of and agree to these terms and conditions.

2. Supervision and Safety

All activities are supervised by a state-certified canyoning guide. Participants must comply with the rules and instructions given by the guide. The guide reserves the right to refuse participation to any individual (due to misconduct, intoxication, physical inability, etc.) for the safety of the person concerned and the group.

At the start of each route, your guide will describe the activity and provide a safety briefing, including general safety instructions, positions, and attitudes to adopt in various situations. They will also explain how to use the provided equipment. By participating, you agree to follow these instructions.

For safety reasons, the guide may suggest alternative routes due to weather conditions, water levels in the canyons, or participants' skill levels.

3. Supervision of Minors

• Children under 12 must be accompanied by an adult.

• For minors over 12, parental authorization is required.

For group accommodations for minors, authorization from responsible adults is necessary. Groups will consist of a maximum of 8 children, always accompanied by a group leader.

4. Insurance

Your guide holds Professional Civil Liability Insurance with: HDI Global SE Tour Trinity, 1 bis Place de la Défense - CS 20298, 92035 Paris La Défense Cedex, 478 913 882 RCS Nanterre.

All other guides supervising activities for Canyoning Serre-Ponçon are also covered by Professional Civil Liability Insurance.

You must ensure you have personal accident insurance covering the practiced activity. Note that canyoning may be considered a "high-risk sport" and could be excluded from some insurance policies. Please verify that you are adequately covered.

Manuel Meyer / Canyoning Serre-Ponçon does not provide personal accident insurance for clients.

5. Equipment

The equipment and materials provided by Manuel Meyer / Canyoning Serre-Ponçon are approved, comply with current safety standards, are in good working condition, and are tracked in an EPI register where applicable. Any additional equipment required but not provided will be specified at the time of booking or in the "The Canyons" section of this website.

For canyoning, you are required to bring a swimsuit and sports shoes (sneakers or hiking shoes). Flip-flops, beach shoes, or similar footwear will not be accepted.

For specific equipment needed for each activity, please refer to the "The Canyons" section of this website and click on the chosen canyon.

6. Loss / Breakage / Theft of Items

Manuel Meyer / Canyoning Serre-Ponçon accepts no responsibility for the loss, theft, or damage of your personal belongings or vehicles.

This applies for the entire duration of the activity, from your arrival to your departure:

• Parking lots are public and unsecured (even though guides are often present). You are fully responsible for any personal items left in your vehicle, as well as your vehicle and its keys. Your guide may offer to keep your car keys in their personal vehicle or a waterproof container, but they will not be responsible in case of incidents (theft of keys, leakage of the container, etc.).

• Any items you bring during the activity are your sole responsibility (cameras, phones, glasses, etc.).

• You are responsible for any items forgotten at the activity site.

It is strongly advised not to bring valuable items.

7. Meeting Point / Delays / Routes

For each activity, a meeting time and place will be communicated. It is your responsibility to arrive on time.

If you are more than 15 minutes late, the group may have already left. If possible, your guide will try to offer you an alternative activity. In any case, no refund will be granted.

If you anticipate being late, please contact your guide to try to find a solution.

The routes for each canyon can be found in the "The Canyons" section of this website by clicking on the chosen canyon.

8. Registration Terms

Registrations for activities are made by reservation with Manuel Meyer / Canyoning Serre-Ponçon, subject to availability.

Where possible, we will request a 30% deposit. By registering, you confirm that you have been informed of and accept our general terms and conditions of sale. For group bookings, the person making the reservation is responsible for informing all participants of these terms and conditions.

9. Cancellations

In case of cancellation by you without justification, the following fees will apply:

• Less than 3 days before the activity: 100% of the total amount.

• Between 3 and 7 days before the activity: 30% of the total amount.

• More than 7 days before the activity: Full refund.

Any abandonment during the activity will not entitle you to any refund or compensation. The participant is considered to have agreed to the conditions announced at the time of booking.

In case of force majeure (death in the family, hospitalization, vehicle accident, etc.), proof must be provided within two days.

Manuel Meyer / Canyoning Serre-Ponçon reserves the right to postpone or cancel the activity due to unforeseen circumstances (weather conditions, etc.) in the interest of the participants.

In case of cancellation by us, no compensation will be granted, but the full amount paid will be refunded.

10. Rates and Payment Methods

All prices are in euros, including VAT. The prices listed on this website are binding.

Accepted payment methods:

• Checks

• Holiday vouchers, ANCV (maximum €100 per payment)

• Cash

Credit card or bank transfer payments will not be accepted due to network issues at activity locations.

The rates for each canyon can be found in the "The Canyons" section of this website by clicking on the chosen canyon.

Included in the price:

• Supervision by a state-certified professional.

• Provision of necessary technical equipment (helmet, harness, ropes, wetsuit, etc.). Footwear is not provided.

Not included in the price:

• Transportation to the meeting point.

• Rental of additional equipment if needed.

• Meals, accommodation, drinks, and personal expenses.

11. Audiovisual Property and Image Rights

By participating in our activities, you expressly agree that your image may be used for promotional and advertising purposes on all our print and digital communication media (videos, photos, website, social media), unless you submit a written objection by registered mail with acknowledgment of receipt and a photo for identification. In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, you have the right to access, rectify, or delete information concerning you.

12. Alcohol and Drugs

It is forbidden to participate in canyoning under the influence of alcohol and/or drugs. If this is observed, you will be excluded without refund or compensation.

13. Good Mood

It is highly recommended to bring your good mood with you. If not, your guide will do their best to share theirs and make every outing a success!

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